POLICIES AND PROCEDURES

Arrival and departure:

  • You can check in at or after 4PM on your scheduled arrival day, and check out at or before 12 noon on your scheduled departure day. If you can, please keep us updated on your estimated arrival time.

  • Feel free to request early arrivals and late departures. We'll try to honor your request, but we will prioritize the needs of the business and our personal lives as well. 

  • Of course, The House is also our home, so we do not accommodate same-day reservations or walk-ins.

  • Quiet hours are between 11PM and 7AM. Feel free to come and go during those hours, and enter and exit quietly.

  • Coffee and tea will be available starting one half-hour prior to breakfast. We'll be working hard to provide a fresh and hot breakfast, so please arrive for breakfast at the scheduled time. Also, please dress appropriately. If you would like to have breakfast in your jammies, please wear one of the robes provided in your room.

  • Providing us with your cell phone number for texting and communication during your stay can be very helpful. And, please feel free to text, call or email us during your stay.

Rates, deposits, payments and cancellations:

  • Rates are for double or single occupancy. Beyond two people in each room, there is an additional fee for each extra guest.

  • A deposit equal to one room-night is required upon reservation. If you want to pay your deposit through the mail, reservations will be held for one week pending receipt of deposit.

  • The balance of your accumulated room rate, taxes and extra items will be collected at check-in.

  • Feel free to request additional extra items, as listed on the reservation page of the web site or located in our on-site gift shop, and payment for those items will be due upon check-out or departure.

  • Cash, checks and credit cards accepted.

  • For cancellations, we require 14 days of notice for a full refund. After that, payment is required for all dates reserved which cannot be re-booked. We do not refund for early departure.

Accommodation:

  • At least one person staying overnight with your party must be 21 years of age or older. 

  • Children of all ages are welcome and encouraged, with supervision from their respective adults.

  • Due to accessiblilty obstacles, upstairs guest rooms and traditional bathroom fixtures, we sadly can not accommodate our friends who use wheelchairs or cannot climb stairs.

  • So, sorry, we don't accommodate pets. However, there are many boarding locations in the area. If you like, we can assist you in finding a kennel.

  • Our laundry machines are not available for guests to use. If needed, there are a couple of coin-operated laundry facilities in the neighborhood.

Safety and health:​

  • There are 19 stairs from the ground floor to the guestrooms. The staircase can be challenging for some. Please keep at least one hand on the hand rail when using the stairs. We are happy to help carry your bags, if you like.

  • For comfort and health purposes, we have a comfortable garden space for smoking. Otherwise, smoking is not permitted inside the house or outside on the grounds. A $100 cleaning charge will be assessed for smoking in our house or guest rooms.

  • Please notify us of allergies and sensitivities at the time of reservation. We work hard to accommodate special diets, including allergies, gluten-free, vegetarian, vegan and lactose intolerance. Still, our kitchen will contain traces of gluten, nuts and other potential allergens, and we do not guarantee otherwise.

  • We expressly prohibit illegal substances and underage drinking on the property, with no exceptions.

  • If you are injured while staying with us, please let us know. Although, we're no substitute for professional care, we would like to be available to help you. We'll also want to help you get appropriate care, document your injury, and, if possible, take steps to avoid similar injuries in the future.

  • Hand and long guns, and other weapons, are not permitted in The House. Please keep them locked safely in your vehicle.

  • Accidents, broken items and spills are inevitable. If we're available, please let us know about them quickly, so we can treat stains, clean up messes or make the space safe for you and others.

324 East William Street

Delaware, Ohio 

740-957-8257

All Are Welcome.

  • White Facebook Icon
  • White Instagram Icon